What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Question Thank you! Oops! Related Contents Coaches Coaches have helped you your whole life, in ways big and small. We’d like to be one of them. How Insurance Deductibles Work Knowing how insurance deductibles work can help you save money and give you peace of mind. Long-Term-Care Protection Strategies The chances of needing long-term care, its cost, and strategies for covering that cost.