Testimonials

I also have to thank Empire One for taking care of a friend of mine a few months ago. He was looking for a better insurance and of course I recommended your team. His name is Alan M. and Jacqueline took care of him, he was very satisfies with the rates and service.

Thanks again,

Daryl

Alan is the best! Glad I called him, saved 35% on auto and 28% on home. Better coverage, better price, and he will talk with you. If you are shopping for insurance, be sure to call Alan at empireOne. 

Stephen K.

It's great to connect with you again as our agent! Interesting how it's cheaper than Allstate, I'm getting more coverage, and the service is there when I need it.

Danny L.

Empire One is a very professional and personal business. If Alan does not answer the phone himself he quickly responds to your call in a timely fashion. Always answering your questions and making sure you understand what he is explaining. Never have to wait to get out an insurance certificate. Highly recommend Empire One!!

Jeff Bean

Jacquie is the absolute best! She came to my house during a flood emergency and stayed with me as the fire dept. arrived. She walked me through the insurance claim process and helped keep me calm through a very trying time. So not only will you get great rates, but you'll get great service with Empire One!

Kimberly Alfieri

Prices are very reasonable.

James Zarcone

Jacquelyn Johns was the best! Great customer service got me a great premium on my insurance and quick response. Took care of everything for me.

Aileen Leach

I truly appreciate working with Alan for all our insurance needs. He takes the time to listen and understand our family's needs and recommends the products and coverages that are most appropriate. He even provides advice for situations in which he will not be selling the product. e.g out of state relatives and insurance policies he does not provide. I recommend Alan to everyone looking for insurance answers.

Dan Kuhman

I have been client of Alan's for many years and always know that I am getting the best deal available. Alan has always been there for me, through thick or thin, and I look forward to many more years of the best insurance coverage available. Alan is a pleasure to work with...thank you.

Patricia Curley

I was in a very challenging business in the home services sector, with 40+ employees on the road and working in homes, in all kinds of weather and circumstances. As you can imaging, we had our share of "events" that required working through some claims. Alan and EmpireOne always responded quickly to help us through required protocols. He also worked very hard when it was time to go out to bid to stay competitive, often finding ways to save us money. I will certainly be quoting with him for my next business endeavor.

Mike McManus

Great rates and customer support.

Thomas Capuano

Alan is always available. He is concerned and considerate to our needs and questions.

Maryann Little 

We like empireOne because it has always been a simple helpful process. Our agent, Jacquelyn is wonderful at keeping us promptly informed and has always been there for us when we need her. We love that EXCELLENT customer service and plan to stick with it!

David Nelson

I really like the personal attention ...you’re not just a policy. When we had questions the answers were just a phone call away. I also Liked the savings ...way cheaper than Allstate.

Janelle Kirby

Alan has helped to keep my insurance costs down throughout the years and is very knowledgeable and always gets back to you. I highly recommend his agency.

Michele Joseph

Honest good people I went to Lou when I was looking to switch insurance and he was very honest where he could or could not help I switched to him and have been very happy. Someone is always there to help and when it was time where my son needed information and guidance they were there to help him as well ! Thanks' folks much appreciated.

Mike Mirabella

Alan was able to combine our home and auto for a far better deal than our previous coverage. They continue to analyze all competitors and make sure that every year you are getting the best deal possible. Very helpful.

Jack B.

The customer service at EmpireOne is exceptional. I have sent emails inquiring about my insurance and shortly thereafter, I received a call from Lou responding to my question. He has not only called to respond but later sent an email confirming the conversation. This is a lost "art," as most agencies or companies becoming less concerned about customer satisfaction.

Karen Jones

Had insurance through one of the primary advertising companies. Noticed my rates kept going up, with no adequate explanation why. Neighbor recommended I contact Alan. He took the time to understand my family’s needs, securing better coverage for less! He has always made the time to address any insurance questions I had. Most recently he sat with my teenage son to explain how insurance works, the pros and cons. Truly cares about his clients. I have recommended him to my parents too! Empire One exhibits tremendous customer service!

Lisa C.

Fast response and they have saved me money on my insurances. They are always friendly and looking out for me and my family.

Mark Zecchino

First of all Jackie was amazing, I actually called to get a quote for my daughter, she not only went above and beyond but she also quoted me a price which has saved my husband and I hundreds of dollars, we even switched our homeowners to. I wish there were more people like Jackie her customer service is over the top.

Cheryl Cantatore

When we first talked to Alan about our insurance needs several years ago, he was very willing to help us review our needs and developed the best policy and rates. After we selected our policy and joined him, anytime we have a need or question he is always responsive in answering our questions even on weekends. Thank you Alan.

Evan Woodard

Alan has been my insurance agent for more than 20 years. Empire One's doors are always open for questions, guidance and many types of insurances. You can feel confident and secure that Alan will guide you , and offer the proper coverage. Ed K

Ed Kauffman

Being on a fixed income there are so few ways to actually lower some of your bills but thanks to Jacquelyn I was able to do just that.

Kathleen Baker

I've worked with Lou for a few years and he's consistently super responsive and helpful. Even system glitches (on the part of the insurance company) were handled efficiently. I also have far superior insurance and at a much better value than I could get on my own. I'm grateful for all Lou's hard work!

Apirl McCloud

My wife and I were looking for more affordable insurance options and my neighbor suggested I reach out to Lou Ricci - best call I ever made! He set us up quickly with homeowner and auto insurance policies that fit our needs, and at a much better rate than I had been paying. Lou is absolutely the best, give him a call and you'll agree!!

J.C. DeLass

Alan is knowledgeable, honest, personable, and he saves me money! It is always a pleasure to speak with Alan. He has been my agent for about 25 years.

Mary Lou Mason

My sister and I were new to the area and Alan did everything to get us acquainted. He was able to give us amazing rates and unparalleled customer service.

Griselle Bethancourt

Alan takes the time to listen to your needs and responds with choices that make sense for your unique situation. We are saving money on insurance and at the same time are enjoying a level of service that cannot be beat. Alan goes the extra mile to make sure you are satisfied. Highly recommend!

John Ball

I got in touch with Alan on a recommendation from my brother-in-law and I was pleased that my expectations were not only met, but far exceeded. As a first time home buyer, homeowner's insurance was uncharted territory for me, but the face to face conversations with such an experienced agent, as well as his prompt follow-up to my emailed questions made the process completely painless. The customized experience resulted in more coverage, for less money than any of the other quotes I received. I am very pleased and I highly recommend this company.

Pete Resseguie-Snyder

Alan @Empire One is the GREATEST! Always a positive attitude and answers all of my questions ,as I have tons! :) He is more than willing to shop for the best price and explain all the coverage to me as confusing as it can be! Thanks for great service!

Deb S.

Alan has been great to work with -- Stayed connected with us during an incident out of state and has helped clarify all the available options. We would highly recommend Empire One!

Hugh Crean

Empire Insurance’s costumer service is second to none. Whenever I have contacted them for any of my insurance needs they have responded within minutes. Friendly and courteous service. I would recommend them to anyone. Pat

Patrick Ashley

Love, Love! Jackie Johns made the switching of Insurance so easy after finding us great rates. We had 3 different insurance companies for all our stuff, now we have one. Easy to keep track on line and great people. Thank you

Dora Haraway

I always start my emails to Alan: "to the BEST insurance agent ever" because that is what he is!! He always responds quickly and efficiently!! With a total of 8 cars in our family we have had to add cars and remove cars and it is done so effortlessly on our part! Thank you Alan and EmpireOne for always having our backs and making Insurance seem so easy!! You’re the Best!! Wendy & Bob

Wendy Ruhland

I'm very pleased with EmpireOne Insurance and the service that I've received from Alan Czaplicki. Alan took the time to understand my needs, shop each of my policies for me and find me the best coverage at the most affordable price. Since I started with Alan at EmpireOne, I've called on him several times, to add coverage, get his advice on coverage limits and obtain breakdowns for premiums due by car/trailer/ATV. His service has always been prompt and friendly. I'd recommend him to all of my family and friends.

Stephen Rossi

I can't say enough about the staff at empireOne!! I'm so happy I switched and Lou was able to offer me better coverage for all three of my policies at a much better price! I would highly recommend them to everyone. It's the best decision you will ever make!

Cindy Hilbert

When I bought my first home 5 years ago, I couldn’t find any company that would cover my needs accurately. After hours of calling around, I finally found Jacqueline and she diligently walked me through real-life policies and situations. I’ve never felt more comfortable and secure buying insurance! She always humors my “what-if” quotes for auto, even when they are fantasies. I very much appreciate all she has done for me and my family. Can’t thank you enough!!

Jerrod Jopson

Alan has looked out for not only our auto and home insurance needs but also our personal needs for many years. When our son got his license then when he got his first car, Alan sat with him, counseled him on safe practices and found reputable affordable auto and renters insurance for him. Alan treats us like family and looks out for our son like he's his own. Thank you.

Jim P.

Excellent pricing, friendly communication, great coverage, an overall great value.

Donald Henning

Alan is amazing! I have had him for as long as I can remember! He is so very helpful as our family has grown and changed! His immediate response time has saved us at the DMV a few times! Would never have someone else!! If I ever need to use the insurance, and I don’t wish to, he is who I would to have walking me through it.

Christie Ingram

Alan has been my insurance agent for many years. He has always provided me with helpful, professional service. I would highly recommend him!

Gwen Haag

Lou is very good at what he does, which is trying to get the best deal for his customer. He's always been profile, friendly, and efficient. It's been a pleasure doing business with him over the last several years.

Kevin O'Kane

Alan at empireOne not only saved me money on my car insurance, but made the transition of switching to a new policy easy and stress free. He took care of everything efficiently and got me the best deal possible. I am very thankful for Alan's efforts!

Lindsay Willson

Empire provided all the necessary information I needed to make an informative decision about my insurance. They also answered all my questions. The staff was always friendly and happy to help. I worked with Lou Ricci and he made the process so easy for me and was always there to help me.

John Dambra

I've known Alan for a long time and he has always done a fantastic job for me. I've saved significantly on auto insurance and homeowners for 2 properties. And it goes without saying that the service is the best!

Mike Seppala

Alan is excellent - excellent service, excellent price and excellent care. Rajiv T.

Rajiv Trivedi

I have known Alan for several years through our shared insurance careers. He has exhibit caring and professionalism for his clients. I know that my insurance needs are being thoroughly met and appreciate that security.

Roberta Allen

We have saved money and the service is very friendly. whenever we call we never feel as though they are too busy. they always take time to speak to us and understand our needs. we would (and have) recommend their services.

Bob Dorscheid

Alan has been my agent for over 10+ years. He has always answered my questions and guided me through auto and home decisions. I trust his expertise and guidance and have recommended him numerous times to co-workers, family and friends. He is the best!!!

Carol Albano